Terms and Conditions for Xpressfixing services:

By using it, you are agreeing to these Terms & Conditions (defined below). Please read them carefully.

Xpressfixing owns and operates the website, www.xpressfixing.com.ng. The mobile touch versions, App on Play store and Apple App store, and/or any site(s) we have now or in the future that reference these Terms & Conditions (collectively, “ Xpressfixing”), provide a marketplace and platform for consumers and organizations to sell or repair their used, old and other articles, and conduct varied transactions and activities, with third-party companies and other entities and persons (collectively, “Third Parties”). The Xpressfixing marketplace, platform, and related functionality, whether provided through the Site or through other means, are collectively referred to as the services (the “Services”).

If you do not agree with any part of these Terms & Conditions, you must not use the Site or Services. Your continued use of the Site or Services will constitute your acceptance of these Terms & Conditions, as they may be modified by us from time to time, with or without notice to you. Please check this page regularly for updates to the Xpressfixing Terms & Conditions.

1. Xpressfixing is a marketplace venue.

   “ Xpressfixing” is a platform to allow users, subject to compliance with Xpressfixing’s policies, to sell/repair certain goods. Xpressfixing may not be directly involved in the transaction between the user(s) and third-party professional(s), ensuring no control by reasons whatsoever in any aspect of your transactions with Third Parties, and the Third Parties are solely responsible to you for all aspects of your transactions with them.

2. Permitted Use and Compliance with Laws.

   Xpressfixing authorizes you to access, view, and use the Site content and software solely to the extent necessary for you to use the Services. You may not remove any copyright, trademark, or other proprietary notices that have been placed on the Xpressfixing Property. You may not engage in systematic retrieval of data or other content from the Xpressfixing Property. Except as expressly permitted by these Terms & Conditions, any modification, reproduction, redistribution, republication, uploading, posting, transmitting, distributing, or otherwise exploiting in any way the Xpressfixing Property, or any portion of the Xpressfixing Property, is strictly prohibited without the prior written permission of Xpressfixing.com.ng

   You agree that you will comply with all applicable laws, regulations, and ordinances relating to the Site and Services, the Xpressfixing Property, or your use of them and that in using the Site and Services you will not engage in any conduct that restricts or inhibits any other person from using or enjoying the Services.

3. Copyright and trademarks.

   Except as otherwise indicated, all materials on the Site, including, but not limited to text, software, photos, video, graphics, music, sound, the Xpressfixing Logo, and other Xpressfixing trademarks and service marks, and the entire contents of the Site are the property of Xpressfixing and/or its affiliates or licensors, including the Third Parties, and are protected by international/Nigerian copyright and trademark laws, all rights reserved. Any violation of these restrictions may result in a copyright, trademark, or other intellectual property right infringement that may subject you to civil and/or criminal penalties.

   Other marks on the site not owned by Xpressfixing may be under license from the trademark owner thereof, in which case such license is for the exclusive benefit and use of Xpressfixing unless otherwise stated, or maybe the property of their respective owners. You may not use any of the trademark names, logos, trademarks or brands, or trademarks or brands of others on the Site without Xpressfixing's express permission.

4. Xpressfixing Services and Third Party Services and Sites

   The information and materials provided on the Site and through the Services are intended for general reference only, and may not describe all of the terms, conditions, and exceptions applicable to Xpressfixing’s Services. Xpressfixing presents information from Third Parties through the Xpressfixing Site and Services, including prices offered for your items, item descriptions, specific Third Party terms of service, and other information (“Third Party Information”). Xpressfixing cannot control and is not responsible for the accuracy of any Third Party Information.

   You conduct your actual sales and other transactions directly with the Third Parties and, unless otherwise specifically and clearly indicated, not with Xpressfixing. Xpressfixing cannot control any aspect of your sales and transactions with Third Parties, and the Third Parties are solely responsible to you for all aspects of your sales and transactions with them.

   At times, the Xpressfixing Site may have links to websites hosted by the Third Parties and other entities (the “Additional Sites”), or such Additional Sites may have links to the Xpressfixing Site. These links are offered as a convenience and for informational purposes only, not as referrals or endorsements by Xpressfixing of the Additional Sites. The Additional Sites are maintained by their respective organizations, and those organizations are solely responsible for the content of their own websites. Xpressfixing does not verify nor make any warranty or representation about the content, accuracy, opinions expressed, warranties, products or services, intellectual property compliance, or links of such Additional Sites. You should read the privacy policies and Terms & Conditions agreements of all Additional Sites.

5. Privacy and Passwords

   Xpressfixing values and protects the privacy of your information. Please review the Xpressfixing privacy policy, as it contains important information relating to your use of the Site and Services. Some portions of the Site are protected and require a user identification code (“User ID”) and password for access. Unauthorized access or use of such portions of the Site is prohibited. You agree that you will notify Xpressfixing immediately if you believe that a third party has obtained your User ID or password, or if you believe that any unauthorized access or use may occur or has occurred. For your protection, if Xpressfixing believes that any unauthorized access may occur or has occurred, Xpressfixing may terminate access without prior notice to you. You also agree that Xpressfixing is permitted to act upon any instructions received such instructions as authorized by you.

6. Membership.

   a. Registration and Basic Membership Terms: Members are visitors to the site and or those using the Services that choose to register with Xpressfixing (“Members”). Once registered, an account is created for each Member (“Account”). If you choose to register as a Member, you represent and warrant to us that:

   • You are of legal age to form a binding contract
   • You will provide us with accurate, current, and complete registration and contact information, and keep your information updated
   • Your registration and your use of the Services are not prohibited by law. We reserve the right to suspend or terminate your membership, or your access to the Site and or Services, in the event that you breach any of the Terms & Conditions or other applicable Xpressfixing policies.

   b. Password and Account Security: In connection with your Account, you will create a password and a user id. You are responsible for keeping your password secure, and you are responsible for all actions taken using your password.

   c. Age: To create an Account or to otherwise use this Website, you must be at least the legal age of eighteen (18) years old or the age of majority in your state or province of residence, whichever is greater.

7. Inactive Accounts

   a. Inactive Status: A Member’s Account may be set to inactive if there is no activity associated with that Account for _____days( to be determined).

8. Warranty Exclusions and Limitations of Liability.

   We warrant that the Services and Xpressfixing Property will conform substantially to the descriptions set forth on the Site. In the event of any breach of this warranty, the Customer’s sole and exclusive remedy, and Xpressfixing’s sole and exclusive liability, shall be (at Xpressfixing’s option) to remedy the failure or to refund the monetary amount paid for the services by the Customer, if any. Except as set forth in the foregoing sentence, we make no representations or warranties of any kind regarding the Services or the Xpressfixing Property. We expressly disclaim any and all warranties, whether express or implied, including all warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any and all warranties arising from the course of dealing and usage of trade; that the services and Xpressfixing property will meet your requirements, will always be available, accessible, uninterrupted, timely, secure or operate without error, as to the results that may be obtained from the operation, use or other exploitation of the services or Xpressfixing property, and as to the accuracy or reliability of any information obtained from the services or the Xpressfixing property. No advice or information, whether oral or written, is obtained is not expressly stated herein.

   Under no circumstances will you be entitled to recover from us any incidental, consequential, indirect, punitive, or special damages (including damages for loss of business, loss of profits, or loss of use), whether based on contract, tort (including negligence) or otherwise arising from or relating to the services or Xpressfixing property, even if Xpressfixing has been informed or should have known of the possibility of such damages. in any event, Xpressfixing’s maximum aggregate liability for any and all damages arising from the services or the Xpressfixing property shall be a refund of the amount paid by you to us, if any.

   Some jurisdictions do not allow the limitation or exclusion of warranties or of liability, so some of the above limitations or exclusions may not apply to you.

9. Indemnity.

   Customer agrees to indemnify and hold Xpressfixing, our affiliates, suppliers, licensors and partners, and the officers, directors, employees, agents, and representatives of each of them harmless, including costs, liabilities, and legal fees, from any claim or demand made by any third party due to or arising out of (i) your access to or use of Services, (ii) your violation of these Terms & Conditions, or (iii) the infringement by you, or any third party using your account, of any intellectual property or other rights of any person or entity. Xpressfixing reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Xpressfixing. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

10. Applicable Law, Jurisdiction, Compliance

    You and Xpressfixing agree that all matters arising from or relating to the use and operation of the Site and/or the Services will be governed by the substantive laws of Nigeria, without regard to its conflicts of laws principles. You agree that all claims you may have arising from or relating to the operation, use, or other exploitation of the Site and/or the Services will be heard and resolved in the courts located in________(to be specified. You consent to the personal jurisdiction of such courts over you, stipulate to the fairness and convenience of proceeding in such courts, and covenant not to assert any objection to proceeding in such courts.

11. Miscellaneous Provisions

    No delay or omission by us in exercising any of our rights occurring upon any noncompliance or default by you with respect to any of these Terms & Conditions will impair any such right or be construed to be a waiver thereof, and a waiver by us of any of the covenants, conditions or agreements to be performed by you will not be construed to be a waiver of any succeeding breach thereof or of any other covenant, condition or agreement hereof contained. As used in these Terms & Conditions, “including” means “including but not limited to.” If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, then these Terms & Conditions will remain in full force and effect and will be reformed to be valid and enforceable while reflecting the intent of the parties to the greatest extent permitted by law. Except as otherwise expressly provided herein, these Terms & conditions set forth the entire agreement between you and Xpressfixing regarding its subject matter, and supersedes all prior promises, agreements, or representations, whether written or oral, regarding such subject matter. You agree that the electronic text of these Terms & Conditions constitutes a writing and your assent to the terms and conditions hereof constitutes a “signing” for all purposes.

12. Information Collection, Use, and Sharing

    By submitting any Xpressfixing contact form, you understand that you may be contacted by an Xpressfixing representative or a representative from the partner you’ve chosen. You may be contacted via telephone, email, text, or prerecorded message regarding Xpressfixing programs, offers, events, announcements, and offers from Xpressfixing’s third-party marketing partners. If you respond to any such offer, your information will be subject to that third party’s terms and conditions. By providing us your phone number, you grant Xpressfixing permission for the use of text messages, prerecorded voice or and/or automatic telephone dialing systems to contact you and/or deliver Xpressfixing-related information, offers, or announcements.

You also agree that Xpressfixing may attempt to contact you via any telephone number you provide, even if it is a mobile telephone number which may result in charges to you. You can opt-out of Xpressfixing email and messaging services at any time by writing to support@xpressfixing.com.ng

You understand that agreeing to run diagnostics on the Xpressfixing app program will allow Xpressfixing access to your device, solely in relation to conducting the assessment of the quality parameters of your device. In no matter will your private information and data on the device will be accessed for any other purpose and such information shall not be downloaded by the Company or used in any different manner.

Grievance Officer

In accordance with the National Information Technology Development Agency Act 2007 & The Federal Competition and Consumer Protection Commission(FCCPC) and rules made there under, the name and contact details of the Grievance Officer are provided below : Note: Grievance officer info and contact details to be included

Privacy and Policies for Xpressfixing services:

Xpressfixing, Nigeria (“we”, “our” or “us”) take the security of your personal data very seriously and are committed to protecting and respecting the privacy of the users (“you” or your”) of our Xpressfixing Website and App (the “Platform”).

Xpressfixing owns and operates the website, www.xpressfixing.com.ng. The mobile touch versions, App on Play store and Apple App store, and/or any site(s) we have now or in the future that reference these Terms & Conditions (collectively, “ Xpressfixing”), provide a marketplace and platform for consumers and organizations to sell or repair their used, old and other articles, and conduct varied transactions and activities, with third-party companies and other entities and persons (collectively, “Third Parties”). The Xpressfixing marketplace, platform, and related functionality, whether provided through the Site or through other means, are collectively referred to as the services (the “Services”).

What is this privacy notice for?

We may handle your personal data in connection with your use of the Platform. This privacy notice (together with our Terms and Conditions) set out, for the Platform, our collection, and sharing practices, the uses to which personal data is put, the ways in which we protect it in accordance with the data protection laws, and your privacy rights. Please read it carefully.

This Statement applies to Personal Data processed by Xpressfixing when you:

• Visit this website (www.xpressfixing.com.ng) and/or any other Xpressfixing website(s) that reference or link to this Statement (collectively, “Website”).
• Use, download, and access, as applicable, any of our various internet-based offerings, including mobile platforms, software, or applications (collectively, “Services”).
• Visit xpressfixing’s branded social media sites.
• Receive communications from us, including emails, phone calls, other electronic messages; or Data we collect.

We collect some information directly from you (for example, via forms you complete or products or Services you access, download, or otherwise obtain). Such information is generally limited to:

• Name, Contact details, Email ID, IMEI, Device Details
• Your communications with xpressfixing personnel.
• Content you post on our social media sites.
• Information you provide on the Website, such as online questionnaires, or feedback forms.
• Information you provide when you subscribe to SMS services.
• Information you provide when you create your account, log-in credentials, and information about your use of and preferences for the Services.
• Other information is received indirectly from you via the use of the Services (for example, from observing your actions on the Website or providing you with account access).

Such information is generally limited to:

Information regarding usage of the Services or Website via weblogs is collected automatically and passively using various technologies, which generally will not specifically identify you or other individuals. Examples may include IP addresses, Device details, browser types, domain names, and other anonymous statistical data regarding aggregate usage.

Lastly, we also collect Personal Data via other sources such as public records, publicly available sources or internet sites, vendors, data suppliers, and service providers, commercially available marketing lists or registries, telephone directories, social networks (such as LinkedIn), news outlets, and related media. Such Personal Data collected via these sources is limited to business contact information, such as names, contact information, job titles, IP addresses, and LinkedIn and other social media profiles.

Use of Personal Data Xpressfixing uses your Personal Data when: it is necessary to perform our obligations or exercise our contractual rights; we have a legitimate business interest to process such Personal Data; it is necessary to comply with applicable laws or regulations; we have your consent (where required under applicable law) to use your information (where we rely on your consent, you have the right to withdraw consent by contacting us as set forth below).

Such legal reasons are identified for the following common instances:

Administering our Website and Providing Services: Personal Data is processed to perform our contractual obligations, where applicable. In instances where we have not entered into a contract with you, such processing is based on our legitimate interest to manage and promote our business, operate and administer the Website, provide and improve the Services, and provide requested content (for example, when you request a quote on our website).

User Registration: In accordance with our contractual obligations or legitimate interest to provide Services, when you register for an account with Xpressfixing, we process your Personal Data as needed to register and administer your account, provide technical and client support and training, verify your identity, and send important account, and Services information.

Support Requests: If you request that Xpressfixing contact you (for example, for any queries related to products and services), or if you contact us by means available on the website, we process your Personal Data to the extent it is necessary for our legitimate interest in fulfilling your requests and communicating with you, or as is required by contractual obligations.

Compliance; Security and Functionality of Website and Services: For our legitimate interests in ensuring adherence to relevant terms, we process your Personal Data to review compliance with the applicable usage. Personal Data is also processed by tracking the use of the Website and Services, to perform our contractual obligations, where applicable, to provide a secure and functional experience. In instances where we have not entered into a contract with you, such processing is based on our legitimate interest in promoting the safety and security of the Website, Services, systems, and applications and in protecting our rights and the rights of others, whereby we reserve the right to monitor, investigate and report any attempts to breach the security of the Website or Services, verify accounts and activity, and enforce our terms and policies.

Improving Website and Services; Developing Offerings: We process your Personal Data to analyze trends, usage, and interactions with the Website and Services to the extent it is necessary for our legitimate interest in improving the Website and Services, developing new offerings, and providing individuals with tailored content to personalize your experience with our Services. In certain instances, we will process your Personal Data for such development by directly seeking your input. (for example, through feedback surveys).

Marketing Communications; Advertisement: It is our legitimate business interest to promote our Website and Services, grow our company, and advertise our offerings (whether via direct marketing or providing personalized content advertisements), and as such we will process your Personal Data by sending certain marketing information and other communications solely as necessary to reflect such legitimate interests, or, if applicable, to the extent you have provided your prior consent.

Payments:

In the instances where you have provided financial information to us, Xpressfixing will process your Personal Data to verify such information and to collect/process payments solely as needed to complete a transaction and perform our contractual obligations. Legal Obligations: We may be required to process Personal Data for legal and compliance reasons we believe to be necessary or appropriate under applicable law. Such processing may be required to: respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities; enforce our terms of service or other terms and conditions; or protect our rights, privacy, safety, or property, or those of other persons. Tracking users’ use of the Platform

We use various tools, and collect various information, to assess how you use and interact with the Platform, including information about your visits, such as your IP address, details of your computer systems, device ID, browser detail and location, connections, or any information that we may collect through the use of cookies, web beacons/gifts, and Behavioral targeting/re-targeting. In most cases, this data will be collected automatically. You can find more information about our use of this type of technology in our Cookies Policy.

Disclosure of your Information

Xpressfixing may share Personal Data as follows:

Contracted Service Providers. As necessary to provide the Services, conduct our business operations, or when we believe that applicable law permits or requires disclosure, we may share Personal Data with contracted service providers, including entities that provide hosting and system administration, payment processing, analytics, marketing, data enrichment, or client support, to the extent necessary and in accordance with the legal bases set forth above. These service providers only receive Personal Data necessary to fulfill the services they provide to Xpressfixing. Under no circumstances are such service providers permitted to use obtained Personal Data for any purpose other than to provide Xpressfixing with the designated services.

Your Employer: To the extent you are an authorized user of the Services or have otherwise registered for Xpressfixing offerings using your corporate email address, we may share Personal Data with your employer to the extent this is necessary to provide you with access, to verify accounts and activity, investigate suspicious activity, or enforce our terms and policies.

Mergers or Acquisitions: In the event of a merger, acquisition, consolidation, change of control, corporate divestiture, or dissolution where we sell all or a portion of our business or assets, we will disclose necessary Personal Data and such information will be governed by the privacy policies of acquiring entities. In accordance with applicable laws, we will use reasonable efforts to notify you of any transfer of Personal Data to an unaffiliated third party.

Data Analytics: Occasionally, we may share non-personal, anonymized, and statistical data with third parties for the purpose of helping Xpressfixing with such analysis and improvements. Xpressfixing may also use anonymous, aggregated utilization data for typical business operations (for example, Governance reporting).

Public Forums: If any part of the Website or Xpressfixing branded social media sites permit public forum posting, the Personal Data you choose to post, share, upload, or make publicly available may be visible to others. You should never post or share any information that is confidential or about others unless you have permission to do so. We may use the information you provide to personalize your experience and make content recommendations.

Friends/Acquaintances: Please bear in mind that Xpressfixing cannot control what your friends or acquaintances do with the information you share with them. Once displayed on publicly viewable web pages, information that you share can be collected and used by others. To request the removal of your personal information from our blog or community forum, please contact us at support@Xpressfixing.com.ng

In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We may also provide a feature allowing you to invite/refer a friend to join Xpressfixing or avail of our services. If you provide a friend’s email address to us for this reason, we will use that email address only for the purpose of sending a one-time invitation to your friend. Your friend may contact us at support@Xpressfixing.in to remove their information from our database.

Using your Data in accordance with Data Protection Law

Data Protection Law requires that we meet certain conditions before we are allowed to use your personal data in the manner described in this privacy notice. To use your personal data, we will rely on one of the following conditions, depending on the activities we are carrying out:

Consent

We may provide you with promotional offers related to our services or products where you have indicated your consent for us to do so (to the extent that we are required to collect consent under Data Protection Laws). We may contact you by mail or email, phone, and electronic notifications (where you have agreed to those methods of communication) to provide you with the information on your requested service or product. You may change your marketing preferences at any time by contacting us as set out in section 14 below.

Legitimate interests

It is in our legitimate interests to collect your personal data as it provides us with information that we need to provide our services to you and to make our Platform available. This requires us to carry out a balancing test of our interests in using your personal data (for example, in order to provide you with access to the Platform and ensure no fraudulent activity is promoted through our platform), against the interests you have as a citizen and the rights you have under Data Protection Law (for example, to not have your personal data sold to third party marketing companies without your knowledge). The outcome of this balancing test will determine whether we may use your personal data in the ways described in this privacy notice. We will always act reasonably and give full and proper consideration to your interests in carrying out this balancing test.

To provide you with the services that we have agreed to provide to you we are permitted to hold and process some of your personal data because it is necessary to do so in order to provide you the access to, and to enable you to make use of, the platform. Without this personal data, we could not provide you with access to the Platform.

Compliance with a legal obligation

We are permitted to process your personal data where it is necessary for compliance with our legal obligations. For legal claims, we are permitted to process your personal data where it is necessary to establish, pursue or defend a legal claim.

Substantial Public Interest

We are permitted to process your personal data where it is necessary for reasons of substantial public interest, on the basis of Data

Protection Laws If we look to use your personal data for any other purpose not covered in this privacy notice, we will let you know about any proposed new purposes before using your personal data in this way.

Retention Period

Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose.

We usually keep your information for as long as required to:

• to respond to any questions or complaints;
• to show that we treated you fairly;
• to demonstrate compliance with our regulatory obligations; and/or
• to maintain records according to rules that apply to us.

We will also keep your information for as long as it is needed for legal, regulatory or technical reasons (such as where data has to be held in relation to historic insurance claims). We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes. To the extent your current or potential employer has instructed us to process your personal data on their behalf, we will retain data in accordance with their instructions.

Location of Processing
Xpressfixing is solely located in and operates in Nigeria. Additionally, we host our Services and process your Personal Data solely in Nigeria. We ensure that the information continues to be protected wherever it is located in a manner consistent with the standards of protection required under applicable law.

Security of personal information

All information you provide to us is stored on our or our subcontractors’secure servers and accessed and used subject to our security policies and standards. We have provided OTP-based access to your account. You should keep this OTP confidential and not share it with anyone else including anyone who works for us. We restrict access to your personal data to those employees of ours, our affiliates, and third-party service providers who reasonably need it to provide products or services. We have implemented commercially reasonable physical, electronic, procedural, administrative, and technical safeguards in a way that complies with the security requirements of data protection laws to protect your personal data, located in the countries where we are based from any unauthorized access. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of these systems, nor can we guarantee that information supplied by you or on your behalf cannot be intercepted while being transmitted over the Internet.

In order to meet the best-in-class standards for Data Privacy and Data Security, we have taken steps to be General Data Protection Regulation (GDPR) compliant and also ISO 27001:2013 complaint. We have implemented all reasonable and practical steps to protect your personal information, including data security for data at rest and data in motion, role-based accesses, and engaging with only those partners who have implemented the same level of security measures.

How we may contact you

Service communications: We communicate with you regarding the Transaction that you have initiated with us. Marketing communications and editorial newsletters: If we have your permission, we may send you materials we think may interest you, such as Xpressfixing new offers and updates. Depending on your marketing preferences, this may be by email or SMS.

You can decide not to receive these emails at any time, and you may manage your receipt of the same by clicking on the “unsubscribe” or other equivalent link located at the bottom of any emails or contact us at support@Xpressfixing.com.ng

Customer Feedback: Sometimes we may contact you for feedback related to your transaction/experience with Xpressfixing.

Responding to your queries or complaints: If you have raised a query or a complaint with us, we may contact you to answer your query or to resolve your complaint.

Rights and Obligations with respect to your Data

You have a number of rights under data protection laws in relation to the way we process yourpersonal data. These are set out below. You may contact us using the details in section 14 below to exercise any of these rights. We will respond to any request received from you within one month from the date of the request.

DESCRIPTION OF RIGHTS

• Right 1 – A right to access personal data held by us about you.
• Right 2 – A right to require us to rectify any inaccurate personal data held by us about you.
• Right 3 – A right to require us to erase personal data held by us about you. This right will only apply where (for example): we no longer need to use the personal data to achieve the purpose we collected it for; where you withdraw your consent (if we are using your personal data based on your consent); or where you object to the way we process your personal data (in line with Right 6 below).
• Right 4 – A right to restrict our processing of personal data held by us about you. This right will only apply where (for example): you dispute the accuracy of the personal data held by us, where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose we collected it for, but you require the data for the purposes of dealing with legal claims.
• Right 5 – A right to receive personal data, which you have provided to us, in a structured, commonly used, and machine-readable format. You also have the right to require us to transfer this personal data to another organization, at your request.
• Right 6 – A right to object to our processing of your personal data (including for the purposes of sending promotional messages to you).
• Right 7 – A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with promotional messages about our services or products). If you withdraw your consent, we may not be able to provide certain products or services to you.

These rights are subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege).

Updating information

Keeping your information accurate and up to date is very important. Inaccurate or incomplete information could impair our ability to deliver relevant services to you. We will use reasonable endeavors to ensure that your personal data is accurate. In order to assist us with this, you should notify us of any changes to your personal data by updating your profile on the Platform (App) or by contacting us as set out in section 14 below. Intentionally providing false or misleading information or using another person’s email address or personal data for the purposes of falsely obtaining any products or services through the Platform, may lead to termination of access to the Platform and may result in legal action.

Modifications to Privacy Notice
We may change the content of the Platform and how we use cookies and consequently, this privacy notice and our cookies notice, and any other document to which they refer are subject to change at any time. If we make material updates to this privacy notice, we will update the date it was last changed and will clearly indicate it in the document. Any changes we make to this privacy notice become effective immediately when we post the revised privacy notice on the Platform. We recommend that you review this privacy notice regularly for changes. This privacy notice was last updated on 3rd September 2022( to be updated).

Questions Regarding this Statement and Your Information If you have any questions or comments regarding this Statement or your information, please contact us at informationsecurity@Xpressfixing.com.ng

How to complain
Please let us know if you are unhappy with how we have used your personal data or are not satisfied with our handling of any request by you in relation to your rights. You can contact us using the contact details above. You also have the right to complain to the relevant supervisory authority.

Help
For any form of help needed, please contact support@xpressfixing.com.ng.

Return Policy for Xpressfixing Repair Domain services:

Xpressfixing Repair offers you a 2-MONTH WARRANTY and a week-long money-back guarantee on all mobile devices repaired/replaced by us from the date of invoice.

The 2 months warranty + week-long money-back guarantee covers :

1. Screen/LCD that malfunctions, or does not work as intended or designed.
2. Any display issues that may arise without any manual intervention are related to the screen quality specifically touch issues.
3. One-time screen replacement in case of accidental damage.

If the screen replaced by us causes any above-mentioned issues, you can claim a brand new screen with the continued warranty of 2 months!

Please Note:

1. The warranty is valid only for the specific device repaired and the original customer. It is not transferable across devices or if the device is sold or handed over to another individual.
2. The mobile phone must be switching on and functioning normally other than the screen to process the claim request.
3. In case the old screen of your device is not handed over to the technician, the warranty is applicable only for 1 month.

To claim your warranty, you need to:

1. Share the video of the phone with the prevailing display issue at support@xpressfixing.com.ng
2. Send us your phone number/order number/IMEI Number. Just about any of it at support@xpressfixing.com.ng

How can I claim my warranty?

You can claim the warranty by writing to us at support@xpressfixing.com.ng with the service details and the invoice delivered to you at the time of repair. If you need any further assistance, please connect via Chat or write to us at support@xpressfixing.com.ng

How much time will Xpressfixing Repair take to resolve my query, if it is coming under warranty?

Our team generally resolves an issue within 48 hours to 72 hours from the moment you send us a query. You will get acknowledgment over mail for your query and your issue will be sorted as soon as possible.

Warranty is limited to the parts and/or service(s) that were paid for. If only parts were purchased, the warranty is limited to the replacement of the parts. If parts and repair service were purchased, the warranty extends to cover the labor cost of part replacement and any other repairs specifically resulting from the initial repair.

The warranty is not applicable under the following scenarios :

1. We do not cover any kind of accidental damage and our warranty stands null and void in all such related cases. Direct damage or damages caused as a consequence of accidents will not be covered under the 2-month warranty.
2. Any display issues that may arise without any manual intervention and are related to the screen quality specifically visible lines and blank screen
3. Excessive Damage to the device wherein there is a possibility that internal components might have been affected due to excessive or critical damage to the device or screen. Such excessive visible damage might lead to internal components getting damaged and can cause screen or other system malfunctions. Any part replacement wherein such damage is reported at the time of order completion will not be covered under the warranty provided. Such malfunctions can even become visible after immediately opening the device and reassembly as any component damage/malfunction would become visible after opening the device and reassembly, Xpressfixing Repair or any of its representatives will neither be responsible nor liable for such issues.
4. Subsequent mishandling which causes the frame to bend, twist or crack will not be entertained
5. Subsequent mishandling with the screen such as a hard press that may initiate discoloring or lining on the display
6. Subsequent accidental or purposeful drops
7. Water damage
8. Tampering with internal hardware
9. Damage resulting from attempted customer self-repairs
10. Software issues unrelated to the repair
11. Jail-broken devices
12. New damages unrelated to the original repair
13. Any loss of data occurring as a result of the repair – customers are advised to back up all data prior to the repair attempt

Our warranty also does not cover the outcome of a repair if certain pre-repair conditions exist, including:

1. The existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair
2. The existence of damage to the device frame, as noted prior to the repair
3. Water damage
4. Jail-broken devices
5. Tampering with internal hardware: Under certain conditions, internal damage may make a repair impossible. Our specialist will be able to explain in detail upon diagnosing your specific device. If you have any doubts, we recommend that you do not attempt to repair the device on your own, as any damage may affect the reparability of your device.

Money back( Refund policy) for Xpressfixing Ecommerce Domain services:

Xpressfixing Shop offers you a (need more info).

Warranty & Refund is limited to the parts and/or service(s) that were paid for. If only parts were purchased, warranty & refund is limited to the replacement of the parts. If parts and repair service were purchased, the warranty extends to cover the labor cost of part replacement and any other repairs specifically resulting from the initial repair

Please note:

Slot charges are applicable only if an order is completed. Refund is applicable only on Service prices